Refund policy

REFUND POLICY

At Cherished Haven, we want you to be satisfied with your purchase.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at:

support@cherishedhaven.store

Please do not send items back without contacting us first.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible so that we can evaluate the issue and make it right.

Please include your order number and clear photos of the item and packaging when contacting us.

NON-RETURNABLE ITEMS

Certain types of items may not be eligible for return, including:

- Personalized or customized products
- Gift cards
- Items marked as final sale
- Items damaged through misuse or improper handling

If you are unsure whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

The fastest way to ensure you receive the item you want is to return the original item and, once the return is accepted, place a new order.

RETURN SHIPPING

Unless the product is defective, damaged, or incorrect due to our error, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable.

REFUNDS

We will notify you once we have received and inspected your return.

If approved, your refund will be issued to your original payment method.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible at support@cherishedhaven.store.

We cannot guarantee cancellation once an order has entered processing or has already been shipped.

CONTACT

For any return or refund questions, contact us at:

support@cherishedhaven.store

Cherished Haven
PURELY CRAFTED GOODS LLC
62000 E 263 Loop
Grove, Oklahoma 74344
United States