Shipping policy

SHIPPING POLICY

Thank you for shopping with Cherished Haven.

We are committed to processing and delivering your order as efficiently as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays may be processed on the next business day.

Processing times may be longer during holidays, sales events, or periods of unusually high order volume.

SHIPPING TIMES

Estimated delivery times may vary depending on the destination, shipping carrier, product availability, and other circumstances.

Estimated delivery times shown during checkout are estimates only and are not guaranteed.

SHIPPING CONFIRMATION

Once your order has shipped, you may receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before submitting your order.

If you notice an error after placing your order, contact us immediately at:

support@cherishedhaven.store

We cannot guarantee that an address can be changed after the order has entered processing or shipment.

DELIVERY DELAYS

Shipping delays may occasionally occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our reasonable control.

Cherished Haven is not responsible for delays caused by shipping carriers or events outside our control.

LOST OR MISSING PACKAGES

If tracking shows that your package has been delivered but you cannot locate it, please first:

- Check around your delivery location
- Ask household members or neighbors
- Contact the shipping carrier

If you still cannot locate your package, contact us at support@cherishedhaven.store and we will do our best to assist you.

DAMAGED ORDERS

If your order arrives damaged, please contact us promptly and include:

- Your order number
- Photos of the damaged product
- Photos of the shipping packaging

We will review the issue and provide an appropriate solution.

INTERNATIONAL ORDERS

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their destination country.

These charges are not controlled by Cherished Haven and are the responsibility of the customer unless otherwise stated during checkout.

CONTACT

For shipping questions, please contact:

support@cherishedhaven.store

Cherished Haven
PURELY CRAFTED GOODS LLC
62000 E 263 Loop
Grove, Oklahoma 74344
United States